That’s things like listings, the digital lease signing process–which doesn’t exist in, in most buildings–the ability to add your insurance, to have a moving experience that’s completely digital and choose from movers. So today we’re the only resident-facing operating system that is in buildings and is covering everything end to end. And we built that platform out into a much more sophisticated operating system. So in 2019, we made an acquisition of a company called Bixby, which is a property management software company that had everything: amenity bookings, maintenance requests. Like most people still pay their rent with paper. So when we started partnering with owners and operators offering Alfred as an amenity, we started to go deeper and deeper into: What is the technology that can actually manage these properties? And how can we get people who are operating in these buildings to be focused on the resident and instead of focused on manual jobs that automation and tech can really handle. And the is on par with a cable company, negative 11. And the industry standard for churn in a rental community is close to 50% per year. They did not have a consumer-first mentality and the overarching experience in these buildings is not a good one. And as we spent a lot more time in buildings, it became very obvious that they were not being managed with technology. From there, how the business scaled is really having density and that naturally meant working in buildings. And we definitely created a category of in-home services. And I wanted to be able to ask for anything I needed when I needed it, how I would need it, from a trustworthy brand. Sapone: We approached this industry-residential and rental real estate-by coming at it as the resident ourselves, and we were building Alfred believing that help should be a utility, as simple as turning on electricity or water. Can you talk a little bit about the evolution of the business? Observer: When you launched, you were mostly focused on providing service for tenants. And I kind of went with it when we launched originally, but then our corporate name is Alfred. We kind of got the hello because our URL was. Give incoming residents access to select app features prior to moving-in, streamlining the move-in experience and encouraging community engagement even before day one.Sapone: Yeah, it is. Receive feedback and answers to custom & targeted questions, automatically pushed to residents’ phones. Securely plan, share, and host in-person and virtual resident events at the touch of a button. Provide onsite team members with a dashboard where they can update incoming staff with important information from the previous shift.Ĭonnect live with residents for maintenance needs, leasing questions, and more.Įngage with residents digitally with real-time and scheduled messaging capabilities pushed straight to mobile phones. Whether you are presenting multiple offers with pricing and deadlines, sharing contracts, or completing e-signatures, it can all be done through the app.Įncourage incoming residents to get critical tasks, like transferring utilities, done prior to move-in and save staff time with a customizable and automated checklist.Ĭreate a digital and trackable record of the resident move-in experience.ĭrive resident retention and improve portfolio-wide performance with detailed property-level insights into resident behavior and engagement. Simplify the end-to-end lease renewal process with our Blue Moon integration. Includes occupancy rules and time limits to enforce social distancing Offer exclusive resident promotions and discounts through an interactive marketplace panel.Ĭreate amenity solutions that suit the unique needs of your community, allowing residents to safely reserve spaces. Residents can register guests, deliveries, and entrants straight from their phones.Įncourage residents to easily register pets at your community. Offer a central platform to post about upcoming events, services, and items for sale. Give residents the power to view and reserve spaces for personal needs, all within their resident app. Keep residents notified of packages and enjoy integrations with national package locker providers like Luxer One, Package Concierge, and Parcel Pending. When combined with Zego Pay, you can achieve 100% digital payments while offering residents the most seamless and full-featured in-app experience. Residents can submit and view the status of work orders, and five-star-scale service ratings are also available.Īdd a payment tile to allow residents to pay rent and other property charges from their mobile app.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |